Shipping Policy

Mort-Mart Shipping Policy

We are committed to delivering your innovative Mort-Mart products efficiently and securely. Please review our shipping policy details below.

1. Order Processing Time

All orders placed through our Site are subject to product availability and credit card verification.

• Processing Standard: Orders are typically processed and prepared for shipment within [1 to 3] business days (Monday through Friday, excluding national holidays).
• High Volume Periods: During peak sale seasons or holidays, processing times may extend slightly. Any expected delays will be communicated on the website or during the checkout process.
• Custom/Pre-Order Items: Items noted as custom or pre-order will have specific processing and shipping times listed on the product page.
• 2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs:

Note: Delivery timelines are estimates provided by the carrier and may vary due to factors outside of Mort-Mart's control (e.g., weather, carrier delays).

3. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s).

• The tracking number will be active within [24 hours] of receipt of the email.
• You can track your package directly through the carrier’s website using the provided link.
• 4. Shipping Carriers

Mort-Mart utilizes reliable carriers such as [Specify Carriers, e.g., USPS, FedEx, DHL, UPS] to provide the best service and delivery options. The carrier selected depends on the shipping method chosen, destination, and package size.

5. Domestic and International Shipping

A. Domestic Shipping

We ship to all addresses within [Your Primary Country/Region, e.g., the contiguous United States].

B. International Shipping (If Applicable)

• • We currently ship to [List countries or regions, e.g., Canada, UK, Australia].
  • Customs, Duties, and Taxes: Mort-Mart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, duties, taxes, etc.) are the responsibility of the customer.
  • The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

6. Lost, Stolen, or Damaged Packages

• Damages: Mort-Mart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.
• Lost or Stolen: If your tracking information shows "Delivered," but you have not received your package, please check with neighbors and contact the carrier. Mort-Mart is not responsible for packages that are marked as delivered by the carrier. However, we will assist you in initiating an investigation with the carrier.

7. Incorrect Shipping Address

The customer is responsible for ensuring the correct shipping address is provided. If an order is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the cost of re-shipping the order.

8. Contact Information

If you have any questions about the status of your shipment or this policy, please contact our support team:

Email: cris.mortenson@gmail.com